Check-in time is from 15:00 until 22:00.
Check-in before 15:00 is subject to availability and must be requested in advance. Please contact us prior to your arrival date to ensure a smooth process.
Yes, you are welcome to leave your luggage with us until your room is ready. In the meantime, we will do our best to prepare your room as soon as possible and may offer you an earlier check-in.
It is generally not possible to check in after 22:00. However, we may be able to arrange a later check-in on a case-by-case basis, depending on availability and if we receive sufficient advance notice. Please contact us before making a reservation to inquire about the possibility of retrieving the keys after 22:00. All requests must be confirmed by us.
Check-out time is by 11:00. If you need a later check-out, please contact us before your arrival or during your stay, and we will do our best to accommodate your request. If a later check-out is not possible, you are welcome to leave your luggage at the reception and pick it up later.
Smoking inside any establishment is prohibited in Slovenia according to the legislation act Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we ask guests to respect the fact that all our rooms are strictly non-smoking rooms. We reserve the right to charge an exceptional flat-rate cleaning fee of 100,00 EUR for smoking in our rooms.
Pets are allowed at our guesthouse at an extra charge of 10,00 EUR per pet, per night.
The general occupancy of each of our units is 1-2 persons per apartment.
A maximum of 6 guests is permitted to stay in the Deluxe Apartment with River View with the addition of extra beds.
A maximum of 3 guests is permitted to stay in the Studio Zois and Studio Comfort with the addition of extra beds.
Reservations of extra beds must be arranged before arrival and are only final when confirmed by our guesthouse.
All children up to 2 years old stay free of charge when using the existing bedding or baby crib.
All children from 3 to 12 years old pay an additional 30,00 EUR per night when using the existing bedding or an extra bed. Individuals above the age of 12 are considered adults by our guesthouse.
An adult person in a room is charged 60,00 EUR per night for using an extra bed.
Children from 3 years old to 11 years old can stay for 30,00 EUR per child per night in existing bedding. Children 12 years old and over stay for 60,00 EUR per child per night in existing bedding.
To make a reservation, please visit www.zoisapartments.com. Enter your preferred arrival and departure dates, along with the number of rooms you need. You will have the opportunity to select the number of adults and children in the next step. Follow the on-screen instructions to complete your booking. Once your reservation is successful, you will receive a confirmation email.
Please contact us right away to verify your reservation. You can reach us by calling our Front Desk at +386 40 462 099 or by sending an email to info@zoisapartments.com.
Reservations can be confirmed by providing your credit card details for a pre-authorisation or by making an advance payment as a guarantee of your arrival.
Yes. A credit card number is required to book a room at our guesthouse. For your security, the credit card number will be encrypted before being transmitted over the internet.
If you encounter any issues during the reservation process, please call our Front Desk at +386 40 462 099 or send us an e-mail at info@zoisapartments.com.
It is likely that our system cannot process your credit card due to issues with 3DSV or 3DSV2 security protocols. Please contact your credit card provider or the issuing bank to check if there are any restrictions on online authorisations or if your credit card supports 3DSV or 3DSV2 security protocols.
To confirm your reservation, we will require your credit card details for a pre-authorisation at any time before your arrival date. Pre-authorisation acts as a credit check to ensure that your credit card is valid and has sufficient funds available to cover all or part of the reservation costs. During the pre-authorisation process, the amount for your reservation will be temporarily held as unavailable for a specified period. If you select one of our non-refundable or pay-in-advance offers, your credit card will be charged the full amount at the time of reservation.
Please double-check that all the information from your credit card has been entered correctly, and verify the type of credit card you are using. We only accept MasterCard, Visa, and American Express. If all the details are accurate, please reach out to your credit card provider or your issuing bank to inquire about any limitations regarding online authorisations, or to confirm whether your credit card supports 3DSV or 3DSV2 security protocols.
If you do not have a credit card, we can prepare a pro forma invoice and send it to you via email. In this case, payment must be made by bank transfer prior to your arrival. To request a pro forma invoice, please email us at info@zoisapartments.com.
Whether you can change or cancel your reservation free of charge depends on the cancellation policy selected during the reservation process.
The cancellation policy is displayed when selecting the preferred room type and rate, and it is also included in the confirmation details of your reservation. Therefore, we kindly ask you to pay attention to the terms and conditions when making your booking as later exceptions/cancellations might not be possible anymore.
You can change or cancel your reservation by sending an e-mail to info@zoisapartments.com.
During the reservation process you can select to pay upon arrival. Nevertheless, we will ask for your credit card details just to perform a pre-authorisation, which will guarantee your reservation. To learn more about pre-authorisations, please check our Guesthouse Policies.
Because Zois Apartments is located in Ljubljana’s historical centre, a car-free zone, we do not own a parking area. However, parking is possible on the streets and parking spaces nearby.
The nearest secured parking space is just 250 m away from Zois Apartments – NUK II. It is located on Emonska street by the Square Of The French Revolution, close to the National and University Library. Parking costs 1,20 EUR/hour (day tariff from 7h to 22h) and 2,00 EUR/night (night tariff from 22h to 7h).
Parking is also possible on the streets of Ljubljana. Grudnovo nabrežje is approximately 400m away from Zois Apartments, by the banks of the Ljubljanica river. It costs 0,50 EUR/hour/max 6 hours (day tariff from 7h to 19h) and, it is free on Saturdays and Sundays. If you will be parking on the streets, please do so only on white marked parking spots and not on the blue or yellow ones. Furthermore, please note that street parking does not allow full payment in advance, but has to be renewed every day.
There are no free parking options anywhere in the area.
NUK II is a public parking area, so advance reservations are not needed or possible.
You can briefly stop (max. 5-10 minutes) at the start of Breg promenade, 30 meters from our building and entrance, to unload the luggage.
You can check the interactive map for nearby charging stations on the website Gremo an elektriko.
We do not provide a pick-up service from the station; however, you can call a taxi yourself or ask us to arrange one for you. Please be cautious and avoid taking any of the taxis waiting in front of the station, as they often overcharge.
We offer airport transfers in collaboration with our partner, Welcome Pickups. If you need a transfer to or from Ljubljana Airport, you can book it directly by clicking on this link.
Since Zois Apartments’ reception hours are limited, please confirm your scheduled arrival time and review our policies regarding late check-ins before booking a transfer.
The standard fare is 50 EUR per trip. Please note that the price may increase if you travel with more than three pieces of luggage. For a precise estimate, we recommend visiting our booking page. There, you can enter the date and time of your transfer, as well as the number of passengers and pieces of luggage.
We do not have a storage room for bicycles, but they can be safely stored in the building’s hallway on the ground floor. There, you can lock your bicycles to the stands.
Storing bicycles in our guestrooms is not permitted due to space limitations.
Only our Deluxe River View Apartment offers a view of both the river and the castle.
Our prices may vary based on your stay duration and accommodation availability. To find accommodation prices, please select your dates on our website at www.zoisapartments.com or send an inquiry to info@zoisapartments.com.
To find out what is included in the accommodation price, simply select your dates at www.zoisapartments.com. You will see a detailed description of what is included in the price of the room you selected. Additionally, a detailed description will be included in the reservation confirmation email you receive after completing your booking.
Check out our Special Offers page to discover all our exclusive deals!
Our guesthouse does not serve breakfast; however, the staff is happy to provide great recommendations for nearby breakfast options.
Breakfast is not included as it is not offered at our guesthouse.
